London, Derbyshire, United Kingdom

Salary:£500 - £750 per week (GBP - British Pound)
Date posted:06/01/2012
Job Type:Any
Company:ITHR

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My client has an immediate need for a Helpdesk Engineer in Holborn, London. You will be under the supervision of the Technical Director & the role covers handling of client support issues at the client site as well as issues logged by telephone or email. Day to day supervision of the role is managed by the Helpdesk Team Leader and Technical Team Leaders. Only candidates who are available immediately will be considered. You will be required to: *Assist with client systems administration on-site or remotely as directed by or under the supervision of the Technical Team Leaders and Helpdesk Team Leader. *Install and maintain computer hardware components: implement and administer computer and network operating software; provide help-desk and technical support to clients; enhance current systems as authorized when upgrades become available and according to system requirements. *Provide technical assistance in preparation of various reports and maintenance of system documentation: recommend hardware and software replacement and/or upgrades as needed; maintain knowledge of current technology; assist user departments in defining their computer and software-related needs. *Handle escalated support calls from other engineers regarding any client site. This may involve then becoming the single point of contact for other engineers, client representatives and third parties through to resolution. *Act as a project engineer in deploying new equipment under the supervision of the technical team leaders.
Windows and office and oulook and active directory etc
Please only apply if you are available immediately.
IT Human Resources is acting as an Employment Business in relation to this vacancy.