Berkshire, United Kingdom

Salary:£2500 - £3500 per week ()
Date posted:26/01/2012
Job Type:Contract
Company:Hays

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Propositions Development Specialist required by my client, a major Telecoms organisation, this role will be responsible for bringing the Business Multi-Product, Multi-Channel Sales & Service Customer Experience vision to life.The role holder will develop, deliver and manage a key programme of transformational change that will deliver leading edge capabilities which transform Customer Experience within a multi-product, multi-channel operating environment whilst driving substantial efficiencies into core business processes for the Business directorate.The role will have ownership of:Delivering new releases of capability that will enhance the Customer's Experience at all sales and service touch points.Ownership of business demand and roadmap prioritisation for future proposition enhancements and market launch. Ownership of the in-life Customer Experience and Proposition market performance.Providing and sharing Industry and competitor knowledge, and best practice including, monitoring and action planning to ensure we are at the leading edge of our market.Drive all aspects of capturing demand, developing insights, delivering and enhancing work streamsTurning Customer & Market Insight into pragmatic, actionable plansSecuring and managing business investment to ensure delivery against targetsWorking with procurement to influence supplier/partner decisions Developing Market leading Customer Experiences using Customer Centred Design process.Collaborating with key senior stakeholders (internal and external)Working effectively with project teams to ensure the proposition is delivered on time, in budget and to the desired standardEnsuring benefits are realised against stated business case performance and ROI measurements Communicating to a wide group of stakeholders on planning, delivery status and in-life performance SLAsThis role is a senior position which requires proven track record including previous experience of all of the above.
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